Frequently Asked Questions

If your GBank Card is lost or stolen, please contact Customer Service at 866-952-0051.

No, you are not responsible for fraudulent transactions so long as they are reported timely. If you suspect suspicious activity or an unauthorized transaction on your GBank card, please contact Customer Service at 866-952-0051 to file a claim.

Yes, you can get a cash advance with your GBank credit card. Refer to the Terms and Conditions of your card for fees.

Yes, a cash advance fee will apply to any transaction through which you receive cash or a cash substitute by using your card or card number. Refer to the Terms and Conditions of your card for transaction pricing.

The minimum payment is the minimum amount that you must pay on your credit card to avoid default. Please refer to your current statement for the exact amount of your minimum payment.

You can choose from the following payment methods. To avoid a late fee, payments must be submitted by 5 pm (Pacific Time) on or before your due date.

• Pay By Check: You can mail a check payment to our mailing address PO Box 15348, Sacramento, CA 95851-0348.
• Pay Online: You can make a payment online after you add your bank account information in online banking and complete the verification process. Login to your online account and navigate to Credit Card Payments.
• Pay By Phone: Once your bank account is linked and verified, you can make a payment over the phone by calling GBank Customer Service at 866-952-0051.

You can add authorized users on your account by calling Customer Service at 866-952-0051.

If you have specific questions regarding your GBank credit card please contact Customer Service at 866-952-0051.

Yes, you can use your credit card anywhere is accepted. For information on foreign transaction fees, please refer to the Terms and Conditions of your card for the most updated information.

To report fraud on your business credit card, please contact please Customer Service at 866-952-0051.

You can change your address by logging in to your account or by calling Customer Service at 866-952-0051.

There is no cost to manage your credit card account online.

On the credit card online account page, please click on “Forgot Your User ID” or “Forgot Your Password” to receive an e-mail with reset instructions. If you need additional account assistance, please call please contact Customer Service at 866-952-0051.